bk44 Privacy Policy —
How We Protect Your Data

1. Who We Are

bk44 is an internationally operated online betting and casino platform accessible at bk44.bar. References in this Privacy Policy to "bk44", "we", "us", or "our" refer to the bk44 platform and its operating entity. References to "you", "the player", or "the user" refer to any individual who accesses, registers on, or uses any part of the bk44 platform.

bk44 acts as the data controller in respect of the personal data it collects from players. As data controller, bk44 determines the purposes for which, and the means by which, your personal data is processed. Where bk44 engages third-party service providers to process data on its behalf, those providers act as data processors under bk44's instruction.

For all privacy-related enquiries, data subject requests, or complaints, you may contact the bk44 Data Protection team at: [email protected]. All communications must be made in English. The support team operates on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.

2. Data We Collect

bk44 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration and Account Data

When you create a bk44 account, we collect: your full legal name, date of birth, gender, nationality, residential address, email address, and mobile phone number. This data is required to create and administer your account and to carry out identity verification (KYC) checks.

2.2 Identity Verification (KYC) Data

To comply with our anti-money laundering (AML) obligations and to verify that players meet the 21+ age requirement, bk44 may request copies of government-issued photo identification documents (such as a National ID card or passport), proof of address documents, and evidence of payment method ownership. These documents are processed securely and retained only for the period required by applicable regulations.

2.3 Financial and Transaction Data

bk44 collects records of all deposits, withdrawals, and wagering transactions conducted on the platform. This includes the amount, date, time, payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), and the outcome of each transaction. We do not store full card numbers — payment card data is handled exclusively by our PCI-DSS-compliant payment processing partners.

2.4 Technical and Device Data

When you access bk44, our servers automatically collect certain technical information, including: your IP address, device type and model, operating system and version, browser type and version, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.5 Behavioural and Usage Data

bk44 collects data about how you use the platform, including: the pages and game titles you visit, the duration of play sessions, bet amounts and frequency, game preferences, and navigation patterns. This data helps bk44 improve the platform experience and supports our responsible gaming monitoring obligations.

2.6 Communications Data

When you contact bk44 customer support by email or live chat, we retain records of those communications, including the content of messages, timestamps, and the resolution reached. This data is used for quality assurance, dispute resolution, and training purposes.

2.7 Data You Provide Voluntarily

From time to time, bk44 may invite players to complete surveys, provide feedback, or participate in promotions. Any data you provide in these contexts is collected voluntarily and used solely for the stated purpose of the relevant activity.

3. How We Use Your Data

bk44 uses the personal data it collects for the following purposes:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, contact details	Contract performance
Identity verification (KYC / AML)	KYC documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial and transaction data	Contract performance
Fraud prevention and security monitoring	Technical data, behavioural data	Legitimate interest
Responsible gaming monitoring	Behavioural data, usage patterns	Legal obligation / legitimate interest
Customer support and dispute resolution	Communications data, account data	Contract performance / legitimate interest
Platform analytics and improvement	Technical data, behavioural data	Legitimate interest
Promotional communications (opt-in only)	Contact details, preferences	Consent
Legal and regulatory compliance	All categories as required	Legal obligation

bk44 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new processing activity.

4. Legal Basis for Processing

bk44 processes personal data only where a valid legal basis exists. The legal bases on which bk44 relies are as follows:

• Contract Performance: Processing is necessary to perform the contract between bk44 and the player — i.e., to provide the betting and casino services you have requested by creating an account.
• Legal Obligation: Processing is necessary for bk44 to comply with applicable legal and regulatory requirements, including AML obligations, age verification requirements, and record-keeping mandates.
• Legitimate Interest: Processing is necessary for the purposes of bk44's legitimate business interests, including fraud prevention, security monitoring, platform analytics, and responsible gaming oversight, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where bk44 wishes to process your data for a purpose not covered by the above bases — for example, sending you promotional emails about bonuses or new game launches — bk44 will request your explicit, freely given consent before doing so. You may withdraw consent at any time by contacting [email protected].

5. Data Sharing and Disclosure

bk44 does not sell, rent, or trade your personal data. However, in order to deliver the bk44 service, certain personal data is shared with the following categories of third parties under strict confidentiality and data processing agreements:

5.1 Payment Service Providers

bk44 shares transaction data with payment processors — including the operators of bKash, Nagad, Rocket, Upay, and card networks (Visa/Mastercard) — to process deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data they collect during payment processing.

5.2 Identity Verification Partners

bk44 may use third-party KYC and identity verification service providers to process documents submitted during the verification process. These providers act as data processors under bk44's instruction and are contractually prohibited from using player data for any purpose other than KYC verification on bk44's behalf.

5.3 Game Content Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive certain session-level technical data (such as player ID tokens and bet amounts) to facilitate game delivery. These providers do not receive personally identifiable information such as your name, address, or payment details.

5.4 Analytics and Platform Infrastructure

bk44 uses third-party infrastructure and analytics providers to host the platform and monitor its performance. These providers process technical and behavioural data solely in their capacity as data processors operating under bk44's instruction and may not use the data for their own purposes.

5.5 Law Enforcement and Regulatory Bodies

bk44 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by law, court order, or where bk44 believes in good faith that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

6. Cookies and Tracking Technologies

bk44 uses cookies and similar technologies to operate the platform effectively and to provide a secure, personalised experience. The following categories of cookies are used:

6.1 Strictly Necessary Cookies

These cookies are essential for the bk44 platform to function. They enable core features such as user authentication, session management, security token validation, and fraud detection. Without these cookies, the platform cannot operate. No consent is required for strictly necessary cookies as they are a prerequisite for service delivery.

6.2 Performance and Analytics Cookies

bk44 uses first-party analytics cookies to understand how players navigate the platform — for example, which game categories are most visited, how long players spend on specific pages, and where errors occur. This data is aggregated and anonymised wherever possible. These cookies do not track you across other websites.

6.3 Functional Cookies

Functional cookies allow bk44 to remember your preferences — such as your preferred language setting, currency display, and game lobby layout — so that you do not need to reconfigure these settings on every visit.

6.4 What bk44 Does Not Use

bk44 does not use third-party advertising cookies, retargeting cookies, social media tracking pixels, or any cross-site tracking technology. Your browsing activity on the bk44 platform is not shared with advertising networks.

6.5 Managing Cookies

You may configure your browser to block or delete cookies at any time. Note that blocking strictly necessary cookies will prevent you from logging into your bk44 account and using core platform features. Instructions for managing cookies in common browsers are available from your browser provider's support documentation.

7. Security Measures

bk44 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure:

• Encryption in Transit: All data transmitted between your browser or app and bk44 servers is protected using 256-bit SSL/TLS encryption. bk44 enforces HTTPS across all platform endpoints without exception.
• Encryption at Rest: Sensitive data stored on bk44 servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within the bk44 organisation is restricted on a strict need-to-know basis. All staff with access to player data undergo background screening and receive regular data protection training.
• Intrusion Detection: bk44 operates 24/7 security monitoring and intrusion detection systems. Anomalous access patterns trigger automated alerts and are investigated by the security team.
• Penetration Testing: The bk44 platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning.
• Incident Response: In the event of a data security incident that is likely to result in risk to affected players, bk44 will notify the relevant parties as required by applicable law and will take immediate steps to contain and remediate the incident.

While bk44 implements robust security measures, no system connected to the internet can guarantee absolute security. Players are encouraged to use strong, unique passwords for their bk44 account and to enable any available two-factor authentication options.

8. Data Retention

bk44 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, taking into account applicable legal, regulatory, and operational requirements. The following retention schedule applies:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	AML / regulatory compliance
KYC / identity documents	5 years from date of submission	AML legal obligation
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
Betting and game history	5 years from account closure	Dispute resolution / regulatory audit
Customer support communications	3 years from last interaction	Dispute resolution / quality assurance
Technical / server logs	90 days	Security monitoring / fraud detection
Marketing consent records	Until consent withdrawn + 1 year	Proof of consent

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bk44's data destruction policy. Anonymised data that cannot be re-linked to an individual may be retained indefinitely for statistical and analytical purposes.

9. Your Data Rights

As a player on the bk44 platform, you have the following rights in respect of your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and a description of your request. bk44 will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data bk44 holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly from your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis exists), or where the data has been unlawfully processed. Note that this right is subject to overriding legal obligations — for example, bk44 cannot delete transaction records that must be retained for AML compliance.
• Right to Restriction: You have the right to request that bk44 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection is being considered.
• Right to Data Portability: You have the right to receive the personal data you have provided to bk44 in a structured, machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where bk44 relies on legitimate interest as the legal basis. bk44 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where bk44 processes your data on the basis of your consent (e.g., for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10. Children's Privacy

bk44 operates a strict minimum age policy. The platform is available only to individuals who are 21 years of age or older. bk44 does not knowingly collect, process, or retain personal data from anyone under the age of 21.

If bk44 discovers or reasonably suspects that a registered player is under the age of 21, the account will be immediately suspended, all pending transactions will be halted, and any funds held in the account will be dealt with in accordance with applicable law. If you believe that a minor has registered on the bk44 platform, please notify us immediately at [email protected].

bk44 uses a combination of declaration-based age verification at registration and documentary KYC verification to enforce this requirement. Age verification checks are conducted proactively and are triggered by deposits, withdrawal requests, and other account milestones.

11. International Data Transfers

bk44 is an internationally operated platform and, as such, personal data collected from players in Bangladesh may be transferred to and processed on servers located outside of Bangladesh. Where such transfers occur, bk44 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.

Safeguards used by bk44 for international data transfers include: contractual clauses that impose data protection obligations on all recipient entities, strict data processing agreements with all third-party service providers, and technical measures such as encryption that protect data regardless of the jurisdiction in which it is stored or processed.

By using the bk44 platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located outside Bangladesh for the purposes described in this Privacy Policy.

12. Third-Party Links

The bk44 platform may contain references to third-party services — for example, the payment processors (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) whose products are accessible through the bk44 interface. These providers operate independently and maintain their own privacy policies.

bk44 is not responsible for the privacy practices of any third-party service provider. When you interact with a third-party payment or game interface — even if accessed through the bk44 platform — you are subject to that provider's own privacy policy. We encourage you to review the privacy policies of any third-party services you use in connection with your bk44 account.

13. Changes to This Privacy Policy

bk44 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, bk44 will notify registered players via email or via a prominent notice on the bk44 website before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the bk44 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you must discontinue use of the platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically so that you remain informed about how bk44 protects your personal data. The current version of the Privacy Policy will always be accessible at bk44.bar/privacy-policy.

14. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about the way bk44 has handled your personal data, please contact the bk44 Data Protection team using the details below.

Email: [email protected]

Subject Line: Privacy Policy Enquiry or Data Rights Request

Response Time: Within 30 calendar days for data rights requests; within 5 business days for general privacy enquiries.

Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

All communications with the bk44 Data Protection team must be made in English. If your complaint is not resolved to your satisfaction through the bk44 internal process, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.